User Privacy Policy
This Privacy Policy describes how we at Winbig21 collect, use and protect the personal information you provide when using our services. We value your privacy and aim to be clear about what data we hold, why we process it and how you can manage your rights. This page explains the types of information we collect, how we use it and the safeguards we maintain.
Types of data we collect
We collect different categories of information to operate accounts, process payments and improve the site. Typical categories include:
- Personal data - name, date of birth, contact details and identity documents when required for verification.
- Technical data - IP address, device type, browser details and connection information to ensure secure access and optimise performance.
- Transactional data - deposits, withdrawals, game activity, bets and account balance history to manage payments and customer service.
Personal data
Personal data is used to create and administer your account, complete identity checks where necessary, communicate about your account and meet legal obligations such as anti-fraud and responsible gambling checks. We keep only the information needed for these purposes and handle it in line with applicable law.
Technical data
Technical data helps us maintain site security and stability. We use it to detect suspicious activity, prevent fraud and ensure you have a consistent experience across devices. Some technical data is collected automatically when you visit the site.
Transactional data
Transactional records are necessary to process payments, manage withdrawals and resolve disputes. We may retain transaction logs for accounting, compliance checks and to support customer enquiries.
How we use information
We use the information we collect to:
- operate your account and provide services you request;
- process payments and manage withdrawals;
- perform verification, fraud prevention and security checks;
- communicate important updates and respond to support requests;
- analyse usage patterns to improve the site.
Data protection practices
We store data securely and use appropriate technical and organisational measures to protect information against unauthorised access, alteration or loss. Access to personal data is limited to authorised staff and third parties who provide services on our behalf.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, analytics and to remember your preferences. You can control cookie settings through your browser. Some features may be reduced if cookies are disabled.
User rights
You have rights regarding your personal data, including the right to access, correct or request deletion of information we hold about you, and the right to object to or restrict processing in certain circumstances. To exercise these rights contact us as described below.
Access, correction and deletion
To request access, update or deletion of your data, contact [email protected]. We will respond to verifiable requests and may need to verify your identity before acting on them. Where removal is restricted by law or necessary for legitimate purposes, we will explain the reasons.
Information sharing and third parties
We may share information with third-party service providers who help deliver payments, verification, hosting and analytics. We require such providers to implement appropriate security measures. We do not sell your personal data to third parties.
Privacy policy updates
We may update this policy from time to time. When changes are significant we will provide notice on the site. The current version is the one published on our site and applies from the stated effective date.